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Top 10 Skills Hospitality Recruiters Look for in Candidates

Top 10 Skills Hospitality Recruiters Look for in Candidates

According to the National Restaurant Association, nearly 9 in 10 restaurant owners (87%) are looking to hire if they find qualified applicants. That’s good news for job seekers, but do you have the hospitality skills needed to ace your next interview? Here are some of the top skills for hospitality resumes. 

1. Strong Customer Service

As you might expect, strong customer service skills are paramount in the hospitality industry. Hospitality recruiters commonly look for candidates who have the ability to not only meet guests’ needs but also anticipate and exceed their needs and expectations.

2. Interpersonal Skills

You can also stand out by highlighting your interpersonal skills for hospitality resumes. Having the ability to communicate will go a long way toward providing customer service, but it can also aid in working with fellow team members. If you can pinpoint ways in which you have demonstrated empathy or collaboration, you will stand out from other applicants.

3. Attention to Detail

Many hospitality jobs require applicants to have strong attention to detail. This is especially important for managing reservations or relaying information about products or menu items. Remembering details can enhance your ability to deliver strong customer service, as well as help you build rapport with repeat guests.

4. Multi-Tasking

One of the most sought-after hospitality skills is the ability to multitask. Yes, the hospitality industry can feel like a juggling routine at times. During the interview process, make sure to cite specific examples of situations in which you were able to thrive in a fast-paced environment.

5. Adaptability

In the hospitality industry, it’s common for employees to remain flexible to meet unexpected challenges. For instance, you may be asked to perform duties out of your immediate job description when the need arises. Adapting to new circumstances will improve your value in the eyes of future employers.

6. Problem-Solving

Employers value those who can think independently when problems arise. Employees who are able to identify the root cause of a problem and then work toward a solution can add value to any organization and deliver higher degrees of customer satisfaction. Sharing past creative solutions you’ve devised should be an important part of your resume and interview.

7. Collaboration

Hospitality jobs are always a group effort. Hospitality candidates can improve their chances of success by showcasing ways in which they’re capable of working in harmony with other employees and solving problems together. Similarly, examples of conflict resolution also show a strong commitment to teamwork.

8. Time Management

Most hospitality jobs rely on a tight schedule. Guests may lose patience when waiting for their food to arrive or their rooms to be cleaned. Hospitality candidates should communicate ways in which they’ve been able to complete such tasks in a timely manner.

9. Health and Safety Awareness

Hospitality staff need to understand basic health and safety guidelines, especially when working in the food service industry. Hospitality recruiters will particularly value individuals with some background in health and safety issues and regulations, as well as the ability to prevent hazards in the workplace. 

10. Cultural Competence

Every industry is becoming more diverse, which requires employees to have the sensitivity necessary to interact with those from different backgrounds. This is especially true in the hospitality sector, where employees must respond to guests with sensitivity and collaborate with a diverse team.

Your Path to Success

Highlighting these important skills, especially your communication and customer service expertise, can help make your hospitality resume stand out to recruiting managers. If you follow the tips above, you can frame your experience in the best light and increase your chances of getting an interview and securing your next hospitality position.

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